Our shipping address is: D&J Computers and Games, 3917 Wild Turkey Circle, Myrtle Beach, SC, 29579
In order to send in a Mail-In Repair, first print out the provided Mail-In Order Form below and fill it out with the necessary information, including your name, shipping address, phone number, email, and more.
Please make sure your handwriting is legible - we don't want to be unable to contact you or ship your device back!
Describe the issues your system is having, such as if nothing is coming on screen, if the device is not charging, or any other problems that you want us to diagnose and to fix. After the form's first page has been filled out, pack up your device and package the Mail-In Order Form with it.
Package and ship your device as to prevent any damages that may occur in transit.
Use packing materials such as packing peanuts, bubble wrap, or Styrofoam inserts to prevent your device from being jostled or mishandled during the shipping process.
Before shipping your device, send a text message or call our store's cell phone number, (843)-274-9258. Provide your name, email address, and the device that you are sending, and inform us that you are sending us your device so that we know that it's coming.